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This template helps you follow common rules for hotel websites in the US. It is not legal advice.
Fees & taxes
Sample fee
Hotel fee: $42 per room, per night. It covers Wi-Fi, the morning coffee bar, bikes and the Amtrak station pickup. Every price on this site already includes it, and it is not a tax.
Taxes: New York State and Columbia County sales tax and the local occupancy tax are added to your stay. You’ll see the amount before you pay.
Optional charges: the dog fee ($75 a stay) and anything you charge to your room, such as dinner at the oyster bar. You pay these only if you choose them.
Deposits
We charge the first night, with the hotel fee and taxes, when you book. The rest of your stay is charged at check-out.
At check-in we place a hold of $100 per night on your card for incidentals. We release it at check-out. Your bank may take 3 to 10 business days to show the release.
Cancellation
Cancel by 3:00 PM Eastern, 7 days before arrival, for a full refund. Later cancellations are charged the first night.
If you don’t arrive and haven’t canceled, we charge the first night and release the rest of the booking.
Refunds go back to the card you booked with. Your bank may take 5 to 10 business days to show them.
Offers can have their own terms, shown on each offer. Bookings of 4 rooms or more have group terms, which we send with your quote.
Rather move your stay? Call or text (518) 555-0147 up to 7 days before arrival and we’ll change your dates.
Check-in & check-out
Check-in is at 3:00 PM. Check-out is at 11:00 AM.
The front desk is open 7:00 AM to 11:00 PM, and someone answers the phone all night. Arriving after 11:00 PM? Tell us your train or arrival time and we’ll have your key ready.
Early check-in and late check-out depend on the day, so ask the front desk. We’ll hold your bags at no extra charge.
Age
The guest checking in must be at least 21 and show a photo ID and a card in their name.
Guests under 21 are welcome when they stay with an adult who is 21 or older.
Dogs & service animals
Sample fee
Dogs are welcome in 4 rooms: the Warren Queen, Warren King, Family Bunk Room and Hearth Suite. The dog fee is $75 a stay. Tell us about your dog when you book so we can put you in one of those rooms.
Please keep your dog on a leash in the halls and the lobby, and don’t leave your dog alone in the room.
Service animals are always welcome in every room, at no extra charge.
Emotional support animals are welcome under our dog policy.
Smoking & damages
All rooms and indoor spaces are non-smoking, including vaping. Smoking in a room carries a $250 cleaning fee.
If something in your room is damaged beyond normal wear, we’ll talk with you first and then charge the repair cost to the card on file.
Parking
Sample
Park on Warren Street or in the small lot behind the building. The lot is first come, first served, at no extra charge, and one space is van accessible.
Coming by train? You won’t need a car. The Amtrak station pickup is part of the hotel fee.
Children & extra guests
Children of any age are welcome. Each room page lists how many guests the room sleeps, and that number includes children.
The Family Bunk Room and the Loft Double sleep 4, and the Hearth Suite has a sofa bed for a third guest. Guests up to that number cost nothing extra. Cribs are available at no extra charge; ask when you book.
Gift cards
Gift cards never expire and have no fees. You can use them for rooms, the hotel fee and taxes, and at the oyster bar. See Gift cards.
Questions about a policy? Call (518) 555-0147 or email stay@example.com.